Case Studies

Measurable results through OSAAVA's specialized service framework. We transform operational bottlenecks into streamlined performance.

Improved overall CORA score from 9.67 to 1.95 within 5 months, driven by measurable gains across Asset Visibility (+18 points), Patch Compliance (+22 points), and Incident Response Maturity (+15 points).
Reduced high-risk CORA findings (Severity 1 & 2) by 41% quarter-over-quarter, with sustained closure rates exceeding 90% within SLA.
Increased automated control coverage from 48% to 78%, directly reducing manual evidence gaps during inspections.
Shortened CORA remediation cycle time from 120 days to 45 days, enabling faster operational readiness

Reduced average standard change approval time from 18 months to 45 days through pre-approved change models, consolidation of process, identifying concurrent activities and automated risk scoring.
Decreased emergency change volume by 38%, indicating improved planning and upstream dependency management.
Improved change success rate from 70% to 90%, lowering rollback events and unplanned outages
Achieved >95% on-time change implementation against approved change windows

Reduced average software security and architecture assessment cycle from 120–150 days to 21–30 days by standardizing intake criteria and identifying 3 automation points on a static analysis.
Increased first-pass approval rate from 55% to 82%, reflecting improved vendor guidance and pre-submission readiness checks.
Reduced assessment backlog by 30% within two quarters, while sustaining steady-state intake capacity.
Reduced rework cycles per submission from 3.2 to 1.4, lowering engineering labor consumption

Reduced total ticket backlog of 700,000 tickets by 52% within 90 days, stabilizing at a steady-state queue aligned to staffing capacity.
Cut average ticket age from 18 days to 6 days, with no increase in reopen rates.
Improved SLA compliance from 76% to 96%, exceeding industry norms for enterprise IT operations.
Decreased Tier-1 escalations by 34% through improved knowledge base utilization and first-contact resolution.
Increased first-contact resolution rate from 48% to 81%, directly lowering cost per ticket.